Privacy Policy

1. Introduction

Sun Lawyers Pty Ltd ABN 53 159 403 522 (“we”, “our”, “us”) is bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) in its collection, use, disclosure and storage of personal information.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sunlaws.com), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

We will review and update this Privacy Policy from time to time. Any changes to our Privacy Policy will be published on our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. What is personal information?

“Personal information” is defined under the Privacy Act as information or an opinion about an identified individual or reasonably identifiable information, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Personal information also includes “sensitive information” about an individual.

3. What is sensitive information?

“Sensitive information” is defined under the Privacy Act as a sub-category of personal information which includes information or an opinion about an individual’s racial or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or certain biometric information.

4. Information We Collect

We may collect personal information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data
Personally identifiable information, such as your name, mailing address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

Legal Information
Information related to your legal matters, such as case details, documents, and other relevant data that you provide to us for the purpose of receiving legal services.

5. Why do we collect, hold, use and disclose personal information?

We primarily collects, holds, uses and discloses personal information to provide legal services to our clients, to operate and market our legal practice business, and for other related purposes, including:

1. to perform our organisational functions and activities and operate our business efficiently;
2. to identity and communicate with you;
3. to enable us to provide you with requested information, services and products;
4. to assist our Staff with delivering our services and operating our business;
5. to help us manage and enhance the services we provide to you and the events and programs we run;
6. to help us manage and enhance the goods and services we procure from our third-party service providers;
7. to manage and administer any account you hold with us;
8. to enable you to access and use our website and online services;
9. to operate, improve and optimise our website and online services and yours and other users’ experience;
10. to send marketing and promotional messages to you and other information that has been requested or which may be of interest;
11. to respond to any queries or complaints you have made;
12. to comply with our legal obligations; and
13. to assist government and law enforcement agencies or regulators.

We may collect, use, and disclose your personal information for other purposes not listed in this Privacy Policy. If we do so, we will make it known to you at the time we collect or use your personal information.

6. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use your personal information collected via the Site to:

• Create and manage your account.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Email you regarding your account or legal matters.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
• Generate a personal profile about you to make future visits to the Site more personalised.
• Increase the efficiency and operation of the Site.
• Monitor and analyse usage and trends to improve your experience with the Site.
• Notify you of updates to the Site.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Provide legal advice and services.

7. Disclosure of Your Information

We may share your personal information we have collected in certain situations. Your information may be disclosed in the following ways:

By Law or to Protect Rights
If we believe the release of personal information is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your personal information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers
We may share your personal information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Legal Obligations
We may disclose your personal information to comply with legal obligations, including court orders, subpoenas, or other legal processes.

8. Cross border disclosure of personal information

We may disclose personal information to third parties located overseas in the following situations:

• to third party providers of business support services (including litigation support);
• where we engage an overseas law firm to provide advice on foreign laws or where we are required or authorised to disclose personal information to a third party located overseas in the context of a particular matter (in which case the country will depend on the particular matter); and

In each case, we will comply with the requirements of the Privacy Act that apply to cross border disclosures of personal information.

9. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

9. Access and Correction

Please contact our office if you would like to access or correct the personal information that we hold about you. We may require you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.

We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (e.g., by providing photocopies or allowing a file to be viewed), provided that it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.

Except in the case of more complicated requests, we will endeavour to respond to access and correction requests within 30 days.

10. Complaints

If you have a complaint about how we have collected or handled your personal information, please contact our office, we will endeavour to deal with your complaint as soon as possible and take any steps necessary to resolve the matter within a week.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Sun Lawyers

Mail: Suite 703, 265 Castlereagh Street, Sydney NSW 2000
Email: info@sunlaws.com

For further general information about privacy, please visit the Office of the Australian Information Commissioner website at www.oaic.gov.au or by calling the OAIC’s enquiry line at 1300 363 992.