What To Do When You're Owed Money in Australia
A GUIDE TO COMMERCIAL DEBT RECOVERY IN NSW
Unpaid invoices, loans that never come back,
silence after every reminder.
Can the money be recovered, and which path costs least?
Sydney CBD | Source: Pexels
01/Preliminary questions before any action
Is the claim statute-barred?
Under s 14(1)(a) of the Limitation Act 1969 (NSW), an action founded on contract (which covers most debts, for example loans, unpaid invoices, and unpaid amounts for goods or services) must be brought within six years of the cause of action accruing.
Time runs from the latest of three dates: when the money became owed, when the last repayment was made, or when the debt was last acknowledged in writing. That "restart" mechanism comes from s 54 of the Limitation Act (confirmation by acknowledgment or part payment).
Note s 63: once the limitation period expires in NSW, the cause of action is extinguished, not merely unenforceable. That is a stronger effect than in most other Australian jurisdictions.
Who is the debtor, legally? The recovery strategy diverges sharply depending on whether the debtor is an individual, a sole trader (sue the individual), a partnership, or a company (sue the ACN entity, which also opens the Commonwealth insolvency toolkit). An ASIC/ABN search at the outset avoids the classic error of suing a trading name.
Is the debtor worth suing? A judgment against a person with no assets or income is a costly piece of paper. This commercial question shapes everything below.
02/Before court: the letter of demand
The first formal step is a letter of demand. It has no statutory force. As the State Library's Dealing with Debt guide puts it, a letter of demand is not a court document or order. But it serves three functions: it may prompt payment or negotiation, it evidences that the creditor acted reasonably (relevant to costs discretion later), and it crystallises the amount and deadline.
It should state what is owed, warn that legal action will commence if payment isn't made by the specified time, and flag that the debtor may become responsible for legal costs and interest. Keep a copy for your records. Free alternatives before litigating include mediation through Community Justice Centres (under the Community Justice Centres Act 1983 (NSW)), which is confidential and free.
The letter of demand: the final notice before litigation | Source: Pexels
03/Choosing the forum
(a) NCAT: consumer claims
If the debt arises from a supply of goods or services by a business to the claimant (that is, the person recovering money is a consumer against a supplier), Part 6A of the Fair Trading Act 1987 (NSW) gives NCAT jurisdiction.
Since 18 July 2022, NCAT can decide consumer claims up to $100,000, increased from $40,000 to align with the Australian Consumer Law threshold. The cap sits in s 79S, amended by the Fair Trading Amendment (Monetary Limit on Orders) Regulation 2022. The Appeal Panel held in Actol Pty Ltd v Rise Products Pty Ltd that the increase does not operate retrospectively on claims where the cause of action accrued before the amendment, because a respondent had a settled expectation that claims over $40,000 would be contested in a court applying the rules of evidence.
Two important constraints:
First, under s 79L, NCAT cannot hear a consumer claim if the cause of action first accrued more than three years before lodgment, much shorter than the court limitation period.
Second, NCAT cannot determine matters in federal jurisdiction, most notably disputes between residents of different States, following Burns v Corbett (2018) 265 CLR 304; [2018] HCA 15 (a State tribunal that is not a "court of a State" cannot exercise judicial power in the diversity matters listed in s 75 of the Constitution).
NCAT's remedial powers under s 79N include ordering payment of money, repair or replacement of faulty goods, supply of services, delivery of goods, or refunds. Note the direction of Part 6A: it protects consumers suing suppliers. A business chasing an unpaid invoice from a customer generally cannot use the consumer claims jurisdiction and must go to court.
(b) Local Court: Small Claims Division
For a plain debt (loan, invoice, IOU) up to $20,000, this is the default forum. Section 29(1) of the Local Court Act 2007 (NSW) fixes the jurisdictional limit: $100,000 in the General Division and $20,000 in the Small Claims Division.
Procedure is deliberately informal: the rules of evidence don't apply, witnesses are generally not called in defended matters unless the court orders otherwise, and defended matters go to a pre-trial review, conducted by a Registrar, Assessor or Judge, aimed at settlement before a hearing is listed.
Costs are heavily restricted: under the Local Court Rules 2009 (NSW), costs can only be awarded in limited circumstances (discontinuance or dismissal, adjournment caused by default, motions, or judgment after trial), with maximum recoverable amounts capped. This means even a successful plaintiff largely wears their own legal fees, which is why self-representation dominates here.
A practitioner point: pre-judgment interest claimed under s 100 of the Civil Procedure Act does not count toward the $20,000 cap (Local Court Act s 30(4)), so an $18,000 debt with $3,000 of accrued interest still fits within the Division.
(c) Local Court General Division, and above
Claims over $20,000 and up to $100,000 (or $120,000 in limited circumstances) go to the General Division; claims above that go to the District Court or Supreme Court, and possession claims under a mortgage go to the Supreme Court.
The General Division applies the full Civil Procedure Act 2005 (NSW) and Uniform Civil Procedure Rules 2005 machinery, including formal rules of evidence and the ordinary costs-follow-the-event principle. That restores the deterrent of adverse costs, but also the reward of recovering costs if you win. The District Court's civil jurisdiction derives from s 44 of the District Court Act 1973 (NSW), with the parties able to extend it by consent under s 51.
Choosing the right forum saves time and money | Source: Pexels
04/Running the case: claim, default judgment, defence
Proceedings commence by statement of claim. After service, the defendant has 28 days to file a defence (UCPR r 14.3). The debt-recovery reality is that most claims are never defended: if no defence is filed, the plaintiff can apply for default judgment under UCPR Part 16 (r 16.6 for liquidated claims) on affidavit, without a hearing.
THE USUAL SEQUENCE
Request for payment → letter of demand → statement of claim
→ default judgment (no defence) or hearing (defence filed)
→ judgment debt → enforcement
A default judgment is not invulnerable. The court retains discretion to set it aside (UCPR r 36.16), applying the principles in Evans v Bartlam [1937] AC 473 (a bona fide arguable defence plus an adequate explanation for the default), so a creditor who obtained judgment on defective service should expect a set-aside application.
Interest runs in two phases under the Civil Procedure Act 2005 (NSW): pre-judgment interest under s 100 (discretionary, from when the cause of action arose) and post-judgment interest under s 101 (automatic on the unpaid judgment at the prescribed rate).
05/Enforcing the judgment
A judgment creates a fresh 12-year enforcement window (Limitation Act 1969 (NSW), s 17). The main mechanisms sit in Part 8 of the Civil Procedure Act 2005 (NSW) and UCPR Part 39.
First, an examination notice or order (CPA s 108) compels the judgment debtor to disclose their financial position. This is often the sensible first step, since it tells you which enforcement tool will bite.
Second, a garnishee order intercepts money before it reaches the debtor: the court can order money taken from someone who holds it on the debtor's behalf (for example a real estate agent collecting rent), their employer, or their bank. Wage garnishment is subject to a protected minimum weekly amount (CPA s 122), so a debtor cannot be reduced below a statutory floor.
Third, a writ for the levy of property authorises the Sheriff to seize and sell the debtor's personal (and ultimately real) property.
Fourth, a charging order (CPA s 126) secures the debt over shares or similar financial assets. The court can also order payment by instalments, which suspends other enforcement while complied with.
06/The insolvency route
(a) Individuals: bankruptcy
If the judgment debt exceeds $10,000, you may be able to make the other party bankrupt by applying to the Federal Circuit and Family Court or the Federal Court, though this is an expensive and complicated way of enforcing a debt. Mechanically: the creditor serves a bankruptcy notice under s 41 of the Bankruptcy Act 1966 (Cth) based on a final judgment; failure to comply within 21 days is an act of bankruptcy (s 40(1)(g)) grounding a creditor's petition (ss 43–44). The $10,000 statutory minimum has applied permanently since 1 January 2021. Strategically it's usually a poor recovery tool: the creditor ranks as an unsecured creditor in the estate and the trustee's costs come first.
(b) Companies: statutory demand and winding up
For corporate debtors this is often the most effective lever. A statutory demand under s 459E of the Corporations Act 2001 (Cth) requires the company to pay within 21 days; non-compliance creates a legal presumption of insolvency (s 459C(2)(a)), grounding a winding-up application (s 459P). Requirements: the debt must be due and payable and exceed the statutory minimum of $4,000; the demand must be in Form 509H, accompanied by an affidavit verifying the debt unless it is a judgment debt, and served in accordance with s 109X (the minimum was lifted from $2,000 to $4,000 by amendment to the Corporations Regulations effective 1 July 2021).
The company's counter-move is a set-aside application under s 459G, and here two cases are essential:
On the "genuine dispute" ground (s 459H), Eyota Pty Ltd v Hanave Pty Ltd (1994) 12 ACSR 785 sets a low threshold: the company need only show a "plausible contention requiring investigation," akin to a serious question to be tried.
David Grant & Co Pty Ltd v Westpac Banking Corp (1995) 184 CLR 265 establishes that the 21-day period in s 459G is jurisdictional and cannot be extended (one day late is fatal).
The corollary for creditors: a statutory demand is only appropriate for undisputed debts. Using it as a pressure tactic on a genuinely disputed debt is an abuse of process and will result in the demand being set aside, with the creditor potentially ordered to pay indemnity costs.
Demands can also be set aside for offsetting claims that reduce the net debt below $4,000 (s 459H(1)(b)), defects causing substantial injustice (s 459J(1)(a)), or "some other reason" including improper purpose (s 459J(1)(b)).
07/Closing
The above is general legal information, not advice on a specific matter. The correct answer always turns on the facts.
Debt recovery is a race against time:
evidence fades, limitation periods run, assets move.
Assess early, and choose the right path.
Sun Lawyers · Sydney Office
If your business is facing unpaid invoices, an unreturned loan, a deposit that cannot be recovered, or a partnership dispute, contact Sun Lawyers. Our litigation team works in both English and Mandarin and can give you an initial assessment of the recoverability of the debt, the appropriate forum, and the likely costs, helping you make a decision that serves your commercial interests.
Phone: 02 9267 4988 | Email: enquiry@sunlaws.com
Sydney Office: Suite 703 & 704, 265 Castlereagh Street, Sydney NSW 2000
Website: sunlaws.com.au
This article is general legal information only and is not legal advice.
Please contact us for advice specific to your situation.
